Transitioning Information and Support Services to MCFD

To all who use ACT’s services,

As of June 2, 2017, MCFD has provided information that ACT can share with the autism community:

Effective July 4, 2017, families, service providers, ministry staff, and the general public can reach Autism Information Service British Columbia (AIS BC) at:
3688 Cessna Drive, Richmond, British Columbia, V7B 1C7
Toll Free Line: 1-844-878-4700
Email – general information:
Email – RASP:
Website –

Please see for information from MCFD on the new service, including a FAQ document.

Background Information from ACT 
Many people in the autism community are already aware that in December 2016, the Ministry of Children and Family Development (MCFD) decided to take over the parent information and support services that ACT provides, as well as management of the Registry of Autism Service Providers, as of July 1, 2017. Since 2005, MCFD has funded ACT to provide these services under contract.

ACT has co-operated fully with MCFD in the transitioning of services. However, we are concerned that the autism community was not consulted in this process and was not given the opportunity to provide input to MCFD.

In March 2017, to give an opportunity for members of the autism community to provide their perspective on these issues, ACT commissioned an independent survey by Reichert & Associates. The primary question we wanted answered was what percentage of families wanted services provided by government directly, as opposed to support from a not-for-profit, like ACT, but not necessarily ACT. Only 9% endorsed autism information and support services being delivered by government. 71% prefer the not-for-profit option. We had over 1600 responses which is considered to be a representative sample.

See details of the Identifying Need, Delivering Service – The Autism Community Satisfaction Survey Report issued April 7, 2017.

ACT’s Board of Directors requested MCFD Minister Stephanie Cadieux to reconsider the decision to take the service into government but their request was denied,  despite the significant concerns raised as supported by the survey results.

Keeping the Autism Community Informed

It is a step forward that details have been made available by MCFD although these were not posted until June 2017, leaving ACT to cope with anxious parents and professionals. We will continue to post further information on this page about MCFD’s services and send it out via our Facebook page and our Monthly News Round-Up (sign up here).

ACT Training and Online Resources Will Continue

It has been a privilege for ACT to support families and professionals within BC’s autism community and beyond.  ACT is proud of the wide range of services we have provided over the years, thanks to the deep commitment of  staff, volunteers, donors, researchers, advisory council, and board members, in collaboration with many community partners.  We have been encouraged by the incredibly strong assessment of our services in the survey: 

  • 96% of respondents are satisfied with the ACT website
  • 95% were satisfied overall with the ease of accessing information about autism and related information through ACT.

ACT’s New Focus

ACT’s Board has decided that we will evolve as an organization to focus primarily on our live events, and our online training and information resources: free, evidence-informed resources for the autism community nationally and internationally.    

Since 2010, ACT has provided:

  • 14,000 registrants with over 100,000 hours of training by leading clinicians and researchers;
  • Over 120  live events in three languages, in 14 communities across BC;
  • Autism Videos @ ACT, includes over 25 free online videos – available internationally;
  • ACT’s Autism Information Database with over 1,000 information resources;
  • A Community Calendar to host B.C. events from partner organizations across the province. 

Donate to Support ACT’s Free Resources

During this time of transition and transformation, your financial support would be greatly appreciated. We know that families and professionals have many demands on your financial resources, we will also be approaching foundations and seeking sponsorship.

As a federally registered Canadian not-for-profit society, ACT can provide tax receipts for donations over $10. ACT’s Charitable Tax Number is #861691236RR0001.

How to Donate:

  • Online via CanadaHelps or
  • By cheque (made out to ACT – Autism Community Training)
  • Via the United Way (search for ACT- Autism Community Training Society, Burnaby)
  • Call ACT at 604-205-5467 or toll-free 1-866-939-5188 to donate by telephone

Visit our Donations Page for more information: