Technical Support

If you can’t find or solve your issue using the information below, please contact ACT at [email protected] or 604-205-5467 for assistance.

Video Player Controls


Video Never Loads – Loading Icon Keeps Spinning

Try the following:

  • Press pause, then play
  • Refresh the page
  • Ensure this window is the only one playing ACT videos
  • Close your browser and re-open the page
  • Contact ACT