ACT is Hiring an Information Resource Manager

Work Site: #120B 3823 Henning Drive, Burnaby, British Columbia, V5C 6P3, with some remote work and travel 

Status: Regular Full-Time 

Start Date: As soon as Possible 

Salary: Commensurate with qualifications and experience 

Hours: 0830 to 1630, Monday through Friday, with some flexible scheduling possible, and as required to meet organization demands 

Applications will be received until March 19, 2023 at 4pm. 

Join ACT’s Team

ACT – Autism Community Training is seeking interest from exemplary applicants to join its dynamic team as Information Resource Manager. Reporting to the Executive Director, the Information Resource Manager will be a member of a cohesive team of highly skilled professionals. 

As one of seven team members, you have superior interpersonal and communications skills and a high degree of professional credibility. You have respectful, collaborative relationships with children and their families, colleagues, and the broader community. You believe in the importance of partnerships and that it takes a village to raise a child. 

You are excited by the opportunity to explore ideas and implement innovative interventions and to take risks, and you inspire and empower others to do the same. You have dynamic energy and enthusiasm. You believe that a well-lived life is a life in which you are continually developing.  Your unwavering commitment to excellence, superior knowledge of collaborative practices including in rural, remote, and indigenous communities make you an excellent fit for this role.  

You have experience collaborating with community partners including the Ministries of Education and Child Care, Health, and Child and Family Development.  

You have extensive knowledge of neurodiversity and a genuine appreciation and passion for ensuring that every individual can become the best that they may be. You are creative and resourceful and can collaboratively solve complex situations. You use technology extensively for networking and data analysis to identify goals and targets and turn insights into actions through the implementation of evidence-based interventions.  

Purpose of this position

The Information Resource Manager provides timely, professional, and sensitive responses to a wide range of inquiries from parents and professionals who contact ACT in need of information and resources about disabilities/diverse abilities including autism in communities across British Columbia. 

The Information Resource Manager, plays a leading role in gathering and presenting community and information resources online, maintaining the Autism and Intellectual Disability (AID) Search, BC Community Resources, and other specialized resource pages on ACT’s website. They attend ACT’s workshops, information fairs, and other community events to educate community members on ACT’s training, community, and information resources. 

First Point of Contact for ACT 

• The Resource & Support Manager is ACT’s main reception person, answering and forwarding calls to other ACT staff members as appropriate. 
• Manages and responds to questions sent to ACT. 

Information Support 

• Receives calls and responds to emails requesting information, support, or guidance. 
• Ensures that parents are aware of ACT’s training programs and web-based resources. 
• Provides parents with information about community funding sources, services, support, and coaches them, if necessary, on how to access these; or refers them to other resources. 
• Conducts research where necessary into supportive resources, sources of funding, and next steps post-diagnosis for individuals who contact ACT for assistance, or refers them to other resources.

Curation of Autism Information Resources

• Researches and evaluates relevant evidence-based online information resources.  
• Sources evidence-informed information resources on autism and other neurodiversities and prepares detailed, accurate, well-written records for ACT’s primary online information resource, the Autism and Intellectual Disability (AID) Search. 
• Identifies BC community resources relevant to autism and other diverse needs (e.g., educational services, summer camps, parks and recreation programs, dentists, and therapists) and prepares detailed, accurate, well-written records for inclusion in ACT’s BC Community Resources. 
• Connects with organizations across BC, encouraging them to submit upcoming events, workshops, and social/recreations opportunities to ACT’s Community Events page. Reviews and approves submissions for posting. 
• Collaborates with the Executive Director and Digital Communication Coordinator to gather appropriate information and community resources to create and maintain specialty pages (e.g., COVID-19 and Ministry of Children and Family Development funding framework changes) on ACT’s website.  
• Maintains or assists in updating other autism or related information resources (e.g., Autism Manual for BC) as indicated. 

Collaboration 

Works in collaboration with ACT Staff members, including the Executive Director, Digital Communications Coordinator, Administrative & Training Coordinator, Financial Controller, Community Outreach Liaison and Communications Officer, to accomplish shared tasks and goals as they arise. 

Minimum Knowledge/Qualifications/Experience 

• Knowledge of diverse abilities/disabilities including autism spectrum disorder; 
• 2 or more years experience in an administrative role; 
• Excellent organization, planning and project management skills, including attention to detail; 
• Superior written and verbal communication skills, particularly telephone etiquette; 
• Ability to work in a fast-paced environment and to manage multiple priorities and meet deadlines; 
• Ability and willingness to learn and use culturally safe and trauma informed/assumed care; 
• Ability to engage and provide service to a culturally diverse population; 
• Ability to establish and maintain rapport with families, autistic people, professionals, and other community members; 
• Takes initiative and can work well independently or as a member of a team;  
• Proficient with Microsoft Office 365 suite, including Word, Excel, SharePoint, OneDrive, Teams, Forms & Sway; 
• Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing; and 
• Exceptional communication skills.

Preferred Qualifications/Experience

• Bachelor’s degree or higher; 
• Customer Relationship Management experience; 
• Website maintenance skills; and/or 
• Social media proficiency. 

The hours of work including days off and work location may be subject to change consistent with operational requirements. 

Successful applicants are required to complete a Criminal Records Review Check. 

Why join ACT? 

ACT is Canada’s leading independent, not-for-profit, specializing in providing families and professionals with evidence-informed resources to support the neurodivergent community with the information and training they need. In addition to developing our own resources, we provide an unrivaled information portal that responds to the diverse needs of our community across the lifespan, including the voices of adults, in multiple languages. 

Based in British Columbia, Canada, ACT develops a wide range of positive and practical information on everything from sleep problems and diet to core issues such as diagnosis and aspects of intervention, including information on setting up intervention programs. These resources are free and are available online without a password requirement. 

ACT’s Information and Training resources are funded by the income generated by our live events, and through sponsorship and donations. The resources that we share, or develop ourselves, are evidence-based. We do not enter commercial relationships to promote products or intervention approaches. 

We invite you to join us in supporting neurodivergent people and their families, as well as neurodivergent adults to live productive, satisfying lives within their families and communities. Our passion for care, connection to the communities we serve and our culture of teamwork makes ACT a terrific place to work. 

• Comprehensive health benefits package, including extended health, dental, and life insurance;  
• Grow your career with employer-paid training and leadership development opportunities; 
• 3 weeks holidays annually; and
• Hybrid work arrangement. 

Diversity, equity, and inclusion are essential to our goals of creating a comfortable workplace delivering exceptional care. We acknowledge and accommodate unique differences and ensure specific measures are in place so that all prospective and current employees are given an opportunity to succeed. 
 
We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or self-identification as Indigenous.  

We maintain a safe work environment. All employees are expected to manage their responsibilities within a safe milieu, fostering an environment of trust, open communication and respect for clients, coworkers, and themselves always.