ACT is Hiring a Community Liaison Officer

Work Site: #120B 3823 Henning Drive, Burnaby, British Columbia, V5C 6P3, with some remote work and travel 

Status: Regular Full-Time 

Start Date: As soon as Possible 

Salary: Commensurate with qualifications and experience 

Hours: 0830 to 1630, Monday through Friday, with some flexible scheduling and adjustments as required to meet organization demands 

Applications will be received until March 19, 2023 at 4pm. 

Join ACT’s Team

ACT – AUTISM COMMUNITY TRAINING is seeking interest from exemplary applicants to join its dynamic team as Community Liaison Officer.  Reporting to the Executive Director, the Community Liaison Officer will be a member of a cohesive team of highly skilled professionals. 

As one of seven team members, you have superior interpersonal and communications skills and a high degree of professional credibility.  You have respectful, collaborative relationships with children and their families, colleagues, and the broader community.  You believe in the importance of partnerships and that it takes a village to raise a child. 

You are excited by the opportunity to explore ideas and implement innovative interventions and to take risks, and you inspire and empower others to do the same.  You have dynamic energy and enthusiasm.  You believe that a well-lived life is a life in which you are continually developing.  Your unwavering commitment to excellence, superior knowledge of collaborative practices including in rural, remote, and indigenous communities make you an excellent fit for this role.  

You have experience collaborating with community partners including the Ministries of Education and Child Care, Health, and Child and Family Development.  

You have extensive knowledge of neurodiversity and a genuine appreciation and passion for ensuring that every individual can become the best that they may be.  You are creative and resourceful and can collaboratively solve complex situations.  You use technology extensively for networking and data analysis to identify goals and targets and turn insights into actions through the implementation of evidence-based interventions. 

Purpose of this position

The Community Liaison Officer is responsible for developing and managing the communication between ACT—Autism Community Training and local, rural, remote, and Indigenous communities. The Community Liaison Officer coordinates with parents and family members, autistic people, and community professionals to learn about needs and concerns, to develop and provide culturally safe training and resources. They assist in scheduling outreach meetings and handling promotional events. A Community Liaison Officer must have excellent communication and organizational skills, especially in relation to listening and developing plans for responding to community needs.

The Community Liaison Officer establishes rapport based on respect, and shares information, resources and training opportunities with parents, families, and autistic adults as well as professionals. They assist ACT staff in planning, organizing, and facilitating the development of relevant information, resources, and training. The Community Liaison Officer Attends information fairs as an ACT representative, hosting tables and educating the community regarding ACT’s resources.

Collaboration 

The Community Liaison Officer works in collaboration with ACT Staff members, including the Executive Director, Information Resources Manager, Digital Communications Coordinator, Administrative & Training Coordinator, Financial Controller, and Communications Officer to accomplish shared tasks and goals as they arise. 

Minimum Knowledge/Qualifications/Experience 

• Knowledge of diverse abilities and disabilities, including autism spectrum disorder; 
• 2 or more years of experience in an outreach/liaison/support role; 
• Excellent organization, planning and project management skills, including attention to detail; 
• Superior written and verbal communication skills, particularly telephone etiquette; 
• Ability to work in a fast-paced environment and to organize and manage multiple priorities and meet deadlines; 
• Ability and willingness to learn and use appropriate strategies (e.g., culturally safe and trauma informed/assumed care); 
• Ability to engage and provide service to a culturally diverse population; 
• Ability to establish and maintain rapport with families, autistic people, professionals and other community members; 
• Takes initiative and can work well independently or as a member of a team; and 
• Proficient with Microsoft Office 365 suite, including Word, Excel, SharePoint, OneDrive, Teams, Forms & Sway; 
• Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing; and 
• Exceptional communication skills. 

Preferred Qualifications/Experience

• Bachelor’s degree or higher; 
• Customer Relationship Management experience;
• Experience collaborating with community partners including the Ministries of Education and Child Care, Health, and Child and Family Development;
• Experience working in rural, remote, and Indigenous communities;
• Social media proficiency. 

The hours of work including days off and work location may be subject to change consistent with operational requirements. 

Successful applicants are required to complete a Criminal Records Review Check. 

Why join ACT? 

ACT is Canada’s leading independent, not-for-profit, specializing in providing families and professionals with evidence-informed resources to support the neurodivergent community with the information and training they need. In addition to developing our own resources, we provide an unrivaled information portal that responds to the diverse needs of our community across the lifespan, including the voices of adults, in multiple languages. 

Based in British Columbia, Canada, ACT develops a wide range of positive and practical information on everything from sleep problems and diet to core issues such as diagnosis and aspects of intervention, including information on setting up intervention programs. These resources are free and are available online. 

ACT’s Information and Training resources are funded by the income generated by our live events, and through sponsorship and donations. The resources that we share, or develop ourselves, are evidence-based. We do not enter commercial relationships to promote products or intervention approaches. 

We invite you to join us in supporting neurodivergent people and their families, as well as adults to live productive, satisfying lives within their families and communities. Our passion for care, connection to the communities we serve and our culture of teamwork makes ACT a terrific place to work. 

• Comprehensive health benefits package, including extended health, dental, and life insurance;  
• Grow your career with employer-paid training and leadership development opportunities; 
• 3 weeks holidays annually; and 

• Hybrid work arrangement. 

Diversity, equity, and inclusion are essential to our goals of creating a comfortable workplace delivering exceptional care. We acknowledge and accommodate unique differences and ensure specific measures are in place so that all prospective and current employees are given an opportunity to succeed. 
 
We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or self-identification as Indigenous.  

We maintain a safe work environment. All employees are expected to manage their responsibilities within a safe milieu, fostering an environment of trust, open communication and respect for clients, coworkers, and themselves always.